We've so far resisted the siren-call of on-line banking, since it has always seemed to be the philosophical equivalent of walking around wearing a sandwich board that reads: "Carrying Money: Mug Me". So we do bank transfers using the telephone and a person who works for the bank. This now involves answering a whole list of questions designed to check if we're being scammed in some way - whether the money is being transferred in response to an unexpected telephone call, whether the payee's bank details have been "updated" by email, and so on. All really good, sensible stuff.
In the advertisements I see for on-line banking, people just seem to tap a few buttons on their phone and then drive the car out of the showroom. Which seems to skip merrily past all the useful checks we're subjected to when we phone the bank. Have the advertisers simply omitted a whole bunch of check-boxes in their depiction of the process? Or does something else happen so as to reduce the risk of people inadvertently "booking a holiday" by sending their deposit to a Ukrainian teenager?

Grant Hutchison